Exchange & Return Policy

Exchange and Return Policy       

1.       Any product ordered can be exchanged or returned once within 7 days of receipt.

2.       The exchange and return service does not apply to the following circumstances.

·       Products that are marked ‘No Exchange or Return’, discounted products, products that are not purchased from our office or website, free items and overseas orders.

·       Products returned to us after 7 days of receipt.

·       Products that have been used or the packaging has been opened, damaged, lost or stained.

·       The customer has not submitted the ‘Exchange and Return Form’ and photos of the products concerned, or the form has not been approved by our company.

Products returned to us under the above circumstances will be delivered back to the customer by post. If the customer requests another form of delivery, he/she will bear the additional cost that may be incurred.

3.       Please follow the steps below to exchange or return a product:

·       Complete the ‘Exchange and Return Form’ and submit the form together with photos of the product concerned to us.

·       When the form is approved, you may deliver the product to us. Please make sure that the product has not been used and its original packaging is clean and intact. We shall not be responsible for the cost of delivery and any damage or loss that may be incurred during the delivery.

·       You may also bring the product to our office physically. We are open on Monday to Friday from 11:00 am to 5:30 pm, and are closed on Saturday, Sunday and public holidays. Our office is located at Unit J1, Block 3, Golden Industrial Centre, 172 -180 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong.

4.       Replacement will be made within 7 working days upon receipt of the product returned. Any product can only be exchanged or returned once. If we are unable to provide the product for replacement, we will return the payment made to the customer’s credit card or Alipay account.

5.       If a product or its packaging is found defective upon receipt, the customer may return it to us by following the steps in item (3). The delivery fee will be borne by us provided that it does not exceed HK$40 and a relevant receipt has been submitted to us. 

6.       If the customer is not satisfied with the quality of a product, he/she may submit the ‘Exchange and Return Form’ and photos of the product to us within 7 days of receipt. If the product is confirmed to be defective after investigation, we will arrange for exchange or refund within 7 working days.          

7.       Pristine Living Limited reserves the right to amend any of the above terms and conditions without prior notice and reject

       any application for products to be exchanged or returned. In case of any dispute, the decision of Pristine Living Limited

       shall be final.

Click Here And Go To ‘Exchange and Return Form’